Refunds & Exchanges

REFUNDS & EXCHANGES

We want you to love your purchase! If something isn’t quite right, please contact us within 5 calendar days of the confirmed delivery date to request a return.

RETURN ELIGIBILITY

To be eligible for a return, merchandise must be:

• Unworn, unwashed, and unused
• Free from makeup, deodorant, perfume, pet hair, smoke, stains, and other signs of wear
• Returned with all original tags and packaging attached
• In the same condition in which it was received

Items that do not meet these requirements will not be accepted or refunded.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

• Clearance and final-sale merchandise
• Items purchased using a final-sale promotion
• Earrings and other personal-use or hygiene-sensitive items
• Gift cards
• Items that have been worn, washed, altered, damaged, or had their tags removed

HOW TO REQUEST A RETURN

Please use our Contact Form within 5 calendar days of delivery. Include your name, order number, the item you wish to return, and the reason for the return.

Do not send merchandise back without receiving return approval and instructions from Shannon’s Chique Boutique. Unauthorized returns may not be accepted or refunded.

Once your return is approved, the package must be shipped within 3 business days. Customers are responsible for return-shipping costs for standard returns. Original shipping charges are nonrefundable.

REFUNDS

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected. Please allow 5–7 business days for the refund to appear after it has been processed, depending on your financial institution.

We are not responsible for return packages that are lost or damaged in transit. We strongly recommend using a trackable shipping method and keeping your tracking information until your refund is complete.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us within 3 calendar days of delivery and include clear photographs of the item and packaging.

Once the issue is verified, Shannon’s Chique Boutique will provide the appropriate resolution at no additional cost to you.

EXCHANGES

Because inventory and sizes can sell quickly, we cannot guarantee direct exchanges. The fastest option is to return the eligible item and place a new order for the correct size or style.

ORDERS CANNOT BE CANCELED ONCE THEY HAVE BEEN PROCESSED OR SHIPPED.

By placing an order with Shannon’s Chique Boutique, you acknowledge and agree to this return and refund policy.